Terms and Conditions

Reservation Procedure
– Reserve your apartment online
– Pay the booking deposit or full amount (the value depends on the property)
– Once the reservation is completed, you will receive an email with additional information.
– Please note that when you consult us for price estimation this is not definitive. All the prices and availability are subject to changes till reservation is confirmed.

Cancellation policy
– Cancellation with more than 6 weeks (42 days) before arrival: 90% of the total will be refunded.
– Cancellation within 6 weeks (42 days) before arrival; no refund and you have to pay the total amount of your stay.
Please bear in mind that all the expenses concerning the refund will be supported by you.

In rare cases, apartments can become no longer available after a booking has been made. This can happen for various reasons, that we cannot control. In these cases, we attempt to re-accommodate our guests in suitable accommodation of our own at a price equivalent to the original agreed. In cases where our own accommodation is not available, we will not be held responsible for any extra costs the client bears over and above the original price agreed in securing alternative accommodation. In cases where re-accommodation is impossible, we issue a full refund.

Check-in and check-out
– Check-in is after 4 PM
– Check-out is until 11 AM.

Maybe other arrangements can be done, but confirm that with us in advance.
Please call us 30 minutes before your arrival.

Check-in Monday to Friday from 4 PM to 9:30 PM is free of charge, except on national and Lisbon public holidays.
Particular situations:
– additional 35 Euro for check-in from 9:30 PM to 08:00 AM every day;
– additional 25 Euro for check-in on Week-ends and on Portuguese public holidays till 9:30 PM.

Please note that, for security reasons, you must bring a copy of your ID card or passport when you check-in. You can send them prior to the arrival by email or fax as well.
Kindly note that the owner might ask a damage deposit of 200€ or the credit card details. You will also be requested to fill a responsibility term.

Lisbon City Tax
Please note that there is a city tax of EUR 2 per person, per night. This tax is charged to guests aged 13 and older, max of 7 nights.
This is not included in the total price and should be paid on site.

Cleaning and maintenance
The apartment will be cleaned prior to the arrival of each tenant.
When leaving, the tenant is obliged to leave the apartment in a reasonable condition.

Number of guests
You must inform TravelingToLisbon about the number and age of the guests.
The number of persons who may use the apartment shall not exceed the number of persons allocated for each apartment, except for children under 4 years of age. Pets are only allowed where permission has specifically been granted.

Behavior:
The tenant signing the check-in form will be liable for the correct and decent behavior of all the persons accompanying him/her, and specifically avoiding any activity that is against any law or health policy.
Don’t forget that you are going to stay in residential buildings. Guests staying in one of TravelingToLisbon apartments should know that if parties or loud music are heard, or neighbors complain and/or police is called, it can result in immediate eviction. This will also result in loss of prepaid rent.
Quiet time is from 10 PM to 8 AM. We are sure that you understand that the nightly rest of other inhabitants must be respected.
Smoking is not permitted in the apartments unless stated otherwise.

Liabilities:
We have apartments owned by us, some that we manage 100% and some that are chosen by us but stay under the management of the owners. In the last type of apartments advertised, we cannot make warranty or representation about its fitness or suitability neither be responsible for any possible misunderstanding between guests and owners. Although the owners have established with us the furniture, equipment and cleaning and comfort conditions you should find at your arrival. In all the cases we follow-up the services provided in order to keep a high-quality standard.

In the apartments managed by the owners, our descriptions are based on the information provided by the owners; for this reason, they remain responsible for the correctness of this information. The owners can change the information about their apartments, such as prices and availability, at any moment. We can therefore not guarantee that all the information is accurate and faultless, nor can we be held responsible for errors or inaccuracies in the supplied information.

Unless stated otherwise, the copyright of the material (texts, pictures or other information) on this website is property of TravelingToLisbon.

We do everything possible to make sure you are choosing the property which is right for you. Make sure you give us as many details about your requirements as possible before you book. If you arrive at your apartment and find that the apartment is not what was represented (for example, it lacks heat or any promised service), call the local contact number and we will do all possible to have the problem remedied immediately.

Please remember that we cannot do anything unless we know about the problem. Clients who complete a stay at an apartment that lacked necessary services without notifying management (TravelingToLisbon or the owner) cannot expect a refund or compensation of any kind after the fact – especially since we most likely could have fixed the problem early in the clients’ stay.

Neither TravelingToLisbon nor the owner of the apartment shall be liable for any direct or indirect damages that may arise as a consequence of the use of the apartment by the guests, including, damages, insurance, robbery, criminal behavior or inappropriate use of equipment for elderly, handicapped people or lack of children safety features. They are also not responsible for outages on the part of the local utility providers (gas, electricity, water, telephone or internet).

Please do not leave any electric device turned on when you leave the apartments and pay attention to gas devices while you are in or outside the apartments.

The letting of the properties on this website is intended solely for short-term residential purposes of a special transitory nature – specifically self -catering accommodation – in accordance with article 1095º, nº 3 of the Portuguese Civil Code. In no way does it constitute an offering of tourist lodging within a tourist complex as contemplated in Decree-Law nº 39/2008, of 7th March.